Kevin Davis

Good day!

I am hoping to find a job in the private sector to continue my journey toward advancement in this world. Otherwise, I will soon go join the military to learn from them what training I cannot get from any corporate organizations in this area or perhaps at all anywhere. I am already deeply familiar with a lot of different cybersecurity concepts, but the methodology of trust is absent from me in both directions -- no one trusts me, and I trust no one. Working toward establishing some modicum of credibility and finding someone with whom to share my life. In addition to all of these professional pursuits, I greatly enjoy composing music, reading books, and experiencing nature. I also have a passion for landscape and flower photography.

All my best & warmest.

Kevin Davis

+1 734 757 3539 

k@kevindavis.cv

SUMMARY

Intent on assisting others in as many capacities as possible and focused on finding solutions and learning how to improve. From many years making and serving food in various contexts, four plus years of experience in the cybersecurity product support field, to three years prior experience of desktop & cellphone support & repair, a dedicated worker that aims to find the best and most copacetic result. Finding collaborative and creative solutions for as many as feasible.

SKILLS

Linux, Windows, Mac OS, iOS, Cisco IOS, Android, Kali, and other operating system familiarity

DNS, SMTP, Telnet, LDAP, SSH, TLS, HTTPS/HTTP, RFC protocol knowledge

Microsoft 365, Google, and Amazon AWS administration and configuration

De-escalation, patience, discerning, friendly and measured disposition

IP addressing, subnetting, VLANs, SSL inspection & certificates, configuration in IOS and CLI

Call center support, helpdesk support, CRM & email contact proficiency

Case/ticket creation, escalation, resolution, high typing speed (~90wpm)

Extensive familiarity with modern collaboration tools, time zone scheduling

English (primary), Japanese, Spanish, 中文, open to and interested in learning any language

Trained and assisted many colleagues and students with varying degrees of understanding and training

Strong cybersecurity and social engineering skills alongside a deep respect for the privacy and boundaries of others

EXPERIENCE

Lyft™

DoorDash™

Southeast Michigan

Driving  

2025—2026

    • Safety

    • Efficacy

    • Driving

    • Kindness

    • Patience

Barracuda Networks

Barracuda Technical Support Engineer Level 2 A

Ann Arbor, Michigan 2019—2023 

    • Professional experience supporting Email Gateway Defense, Email Security Gateway (and SaaService), Web Security Gateway, Barracuda Content Shield, Impersonation Protection, Barracuda Cloud Control, and CloudGen Access (ZTNA). Helping customers directly via email, chat, and with phone support. 

    • Acted as liaison with engineering teams in order to resolve escalations and do scheduling Initial troubleshooting, general troubleshooting, and problem solving together w/engineering as well as log review and procurement

    • Trained new employees and did quality assurance for all supported products

    • Office 365 experience both as a user and administrator, email administration and active directory

    • Virtual machine deployment, administration, and configuration

    • Linux server administration

    • Windows server environment and administration

A2 Computers

Ann Arbor, Michigan

Computer Repair Technician 

2015—2018

    • Computer hardware & software repair

    • Computer, tablet, and laptop sales

    • Cell phone & tablet repair 

    • Team & time management

Food/Customer Service, Cooking & Assembly:

J&J Concessions

Quality 16 Movie Theater

Eagle Crest Grille

Umi & Biwako Sushi

Songbird Cafe

Taco Bell

Northern Grind Coffee

Stimulatte Cafe

Tam-Sung Thai

EDUCATION

Eastern Michigan University

Japanese Language – 2004–2013 (interim attendance to other institutions)

Western Michigan University

Chinese, Japanese Language & Culture, and Global & International Studies 2006–2009

Washtenaw Community College

Associate of Arts, Liberal Arts MACRO – 2008—2010

Serv-Safe Certification 

Cisco CCENT